Royal Mail Strike Action

The CWU has formally notified us that they plan to call on their members who collect, sort and deliver parcels and letters to take four days of national strike action on Thursday 24, Friday 25, Wednesday 30 November and Thursday 1 December 2022. The CWU recently announced other dates in December, but they have not formally notified us that strikes will take place on these dates.

We will operate the same well-developed contingency and recovery plans as we have in previous national strike action, but we cannot fully replace the daily efforts of our frontline workforce. We’ll be doing what we can to keep services running, but we are sorry this planned strike action is likely to cause you some disruption.

Parcel and Letter Deliveries

On days when strike action is taking place:

We will deliver as many Special Delivery Guaranteed parcels as possible. We will prioritise and deliver as many Special Delivery Guaranteed items as resources allow. We cannot however guarantee delivery by 9am or 1pm next day, so we’re making changes to our delivery guarantee for items posted from Wednesday 23 November up to and including items sent on Saturday 3 December 2022.

Customers will not be able to claim for delays to items during this period. Further information around how this impacts future strike dates will be communicated closer to the dates.

We will deliver as many Tracked 24 parcels as possible including prioritising delivery of Covid-19 test kits and medical prescription items wherever possible. However, significantly reduced resources mean there will be a delay to some Tracked 24 items during strike action.

On strike days, we will not be delivering letters (with exception of Special Delivery). Other items posted the day before, during strike action or on the days after any strike action will be subject to delay.

Business Collections

We won’t be able to provide a collection service to business customers on days when strikes are taking place. We’re asking customers to post before strike days or hold items until after strike action finishes.