Contact Us

To ensure we support all our customers during these difficult times and keep our teams safe, we’ve moved our customer service team online and turned our phone lines off.

If your question is about your sex toy not working then check out our troubleshooting guide or if it’s about anything else then browse our customer support centre to see if there’s an answer before contacting us, we keep our frequently asked questions and answers up to date to try and speed up your shopping experience, nobody likes waiting around after-all!

If you cannot find an answer to your question then we have a number of ways you can contact us:

  • Via live chat by clicking the floating icon in the bottom of your screen (working hours)
  • By using the web form below
  • By email to
  • By post to Luvero Group Limited, Unit 10 Edison Court Ellice Way, Wrexham Technology Park, Wrexham, LL13 7YT

If you’re contacting us about your order, please be aware our deliveries may take a little longer to arrive due to extra measures our suppliers, ourselves and the courier services have put in place to get your order to you safely and to protect the health and wellbeing of all our teams.